Refund policy

RETURN & REFUND POLICY

At VEAD by AD, we maintain strict quality control standards. To ensure transparency and fairness, our return policy is strictly limited.

Returns & Eligibility

We do not offer returns or refunds for "change of mind" or buyer preference. Returns are strictly accepted ONLY if the item received is damaged, defective, or incorrect.

All return requests must be submitted within strictly 24 hours from the exact time of delivery. No exceptions will be made beyond this window.

To process a valid claim for a damaged, defective, or incorrect item, you must meet ALL of the following conditions:

 The item must be completely unused, unaltered, and in its exact original condition.

 The product must be returned in its original packaging with all tags, seals, and protective materials intact.

 Clear photographic evidence of the product defect or error and its packaging must be provided.

 Original proof of purchase/order confirmation is required.

Non-Returnable Items

Returns will be automatically rejected for:

 Items purchased by mistake or due to a change of mind.

 Claims made after the strictly enforced 24-hour window.

 Claims made without clear, well-lit photos demonstrating the issue.

 Items that show any sign of use, mishandling, or wear.

 Customized, personalized, or clearance sale items.

How to Report an Issue

Damaged, defective, or incorrect items must be reported to contact@veadbyad.com within the 24-hour window. Your email must include clear, well-lit photos of the issue alongside the original packaging.

Refund Process

Once your authorized return is received, our quality check team will conduct a thorough inspection. We reserve the right to reject returns that do not meet our strict conditions.

 Rejected items will not be refunded and can be shipped back to you at your expense.

 Approved refunds will be processed to the original payment method within 5–10 business days.

All original shipping and handling charges are strictly non-refundable. For orders where free shipping was provided, the actual delivery expenses incurred by us will be deducted from the final refund amount.

Return Shipping

If your return for a damaged, defective, or incorrect item is authorized, our team will provide instructions for the return process. VEAD by AD is not liable for items lost or damaged during return transit.

Contact

For authorized return instructions, contact:

contact@veadbyad.com

VEAD by AD

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