Shipping policy

SHIPPING POLICY

At VEAD by AD, we aim to deliver your order safely and efficiently across India.

Order Processing
Orders are typically processed within 1–3 business days after confirmation.

Shipping Time
Estimated delivery timelines:
• Metro cities: 3–7 business days
• Other locations: 5–10 business days

Delivery times may vary depending on courier availability, weather conditions, holidays, or unforeseen delays.

Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.

Order Tracking
Once your order has been shipped, tracking details will be shared via email or SMS.

Incorrect Address & Delivery Failures

Customers are strictly responsible for providing complete and accurate shipping information, including a valid contact number, at checkout.

Our courier partners require a valid contact number for OTP verification to successfully complete a delivery. If a package cannot be delivered due to an incorrect address, incomplete details, or an invalid/unreachable contact number, the shipment will fail and be Returned to Origin (RTO) back to our facility.

In the event of an RTO due to customer error, the customer will bear full financial responsibility for all associated costs. This includes the return shipping charges (RTO penalties) incurred by our courier, as well as the new, additional delivery charges required to reship the package to the correct address. VEAD by AD is not liable for any delays or losses caused by incorrect customer details.

Damaged Packages
If your package arrives visibly damaged, please contact us within 24 hours of delivery at:
contact@veadbyad.com

Contact
For shipping-related questions:
contact@veadbyad.com

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